always aiming for the highest of quality

ISO 9001:2015 certified

Quality policy

Committed to continuous improvement

Quality certifications are a way for us to show our dedication for high quality and minimize the risk our customers are taking when they choose Savox products and services. Our aim is to achieve high customer satisfaction and we constantly develop our products, manufacturing methods, systems and operations in order to meet and exceed the customer expectations.

Savox Communications has been ISO 9001 certified since 2005 and we aim to provide just the best products and services to our customers.

We are certified to:

  • ISO 9001:2015
  • AQAP 2110 Ed D (selected locations)
  • ISO/IEC 80079-34 (ATEX / IECEx)

Intrinsic safety

When Environment Demands More

Intrinsically safe products refer to products that are safe to use in an environment that has an explosion risk. These products must meet the strict requirements of various international and national regulations.

At Savox, the intrinsically safe products are designed, developed, manufactured and certified according to a process that meets the requirements and regulations. For products this means additional quality control and traceability. For users of Savox products this means additional safety as the goal of following the strict procedures is to keep users safe in all use environments.

Examples of regulations:

  • ATEX (Europe)
  • IECEx (International)
  • MSHA
  • UL913
  • HazLoc

Testing

Field Tested Design

Achieving high quality is a key issue for us all at Savox. We are committed to producing quality products that have been designed to be used in demanding conditions. Making sure our customers are happy with their chosen Savox product is of highest priority for us. This means we follow strict quality processes and guidelines and all our products are tested before they leave our premises.

We do rigorous testing, verification and validation at design phase to make sure our products fit the purpose and will withstand the use environments. Since our products are designed in cooperation with the end user, our products are field tested before they enter mass production. After production, all our equipment are tested before packing.

Environmental Compliance

At Savox, we value environmental safety and sustainability.  Savox complies with the European Union REACH, ROHS and WEEE directives and regulations.
 
WEEE Directive is the European Community Directive for Waste Electrical and Electronic Equipment.


REACH is the directive aimed at improving the protectoin of human health and the environment through the better and earlier identificationof the intrinsic properties of chemical substances.


ROHS is the European Directive for Restriction of Hazardous Substancesi in materials used for manufacturing of electronic and electrical equipment.

 

 

Warranty

Although we aim at the highest quality and run extensive testing, sometimes a defect has slipped through our scrutiny.  For these occasions, Savox offers a warranty for all its products for all its customers.

As a general rule, the warranty terms can be found in the general terms of conditions of sale unless otherwise specified in a separate contract. If you did not buy the product directly from Savox, please contact your local supplier for warranty terms.

The warranty period starts from the date of purchase from Savox (invoice date) and comes with certain conditions.